Refund policy

At VitalEase Shop, your satisfaction and well-being are our top priorities. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as smooth as possible.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • For certain health and wellness products, including supplements, personal care, and consumables, refunds may not be available once the product seal is broken for hygiene and safety reasons.
  • Refund requests must be made within 30 days of receiving your order.

2. Non-Refundable Items

The following items are non-refundable:

  • Opened or used consumables (vitamins, supplements, herbal products, etc.)
  • Personal care items once opened (masks, creams, oils, etc.)
  • Gift cards or promotional items

3. How to Request a Refund

To request a refund:

  • Contact our Customer Support team at VitalEase@gmail.com with your order number and reason for the refund.
  • Our team will review your request and, if approved, provide instructions for returning the product.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Costs

  • Shipping costs are non-refundable.
  • If the return is due to a defective or incorrect product, we will cover the return shipping costs.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at VitalEase@gmail.com with photos of the product and packaging.
  • We will provide a replacement or a full refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund Policy or need assistance, please reach out to us:

Email: VitalEase@gmail.com

At VitalEase Shop, we are committed to providing you with high-quality health and wellness products and a hassle-free shopping experience. Your satisfaction is our priority!